Everything on our website is currently in US Dollars.
Due to the personal usage of our products, returns are not accepted at this moment. On a case by case scenario, we might accept timely returns of unopened and undamaged items within 15 days from the date you received your order. To be eligible for a return, your item must be unused and in the same condition that you received it. Any product returned outside the 15-day return exception policy is at the discretion of Arteza LLC ("(Re)SET skincare", "Arteza").
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and all contents unopened.
Since our product requires pairing and mixing of the serums and activating solution and each pairing is only for a seven-day application only, we cannot accept any returns for this product once opened. This is to protect the freshness and integrity of the ingredients in our product. Immediate use is required once the product is opened.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Standard orders might canceled within two hours of order placement. All other orders placed from 6:00 PM to 5:00 AM ET may also be canceled within two hours.
Refunds (if applicable)
You have 15 days upon receipt of the product for a full refund minus shipping if the product is shipped back unopened and undamaged.
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.
Any product returned outside the 15-day return policy is at the discretion of Arteza, and may or may not be accepted.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this, and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
Express Deliveries are processed within 2hr the orders are placed. In the case that an address correction needs to be made, we will need to be given notice within 15 minutes the order has been placed. Once orders are processed, we are unable to make address changes as they will be immediately shipped to the courier.
Standard orders are shipped within 3-5 days of the order being placed. Orders placed on Friday and over the weekend are shipped the following Monday.
Overnight orders placed on Friday after 3 pm PST are shipped the following Monday for delivery on Tuesday. Please plan accordingly.
We are responsible for your new purchase until it reaches the Carrier.
In the case that your shipment is lost or damaged in transit, you are responsible to file the claim with Carrier. We are not responsible for lost packages during transit or shipments sent to forwarding services or companies, regardless of the shipping service selected. If you place an order and your shipping address is a forwarding address, you are responsible for contacting your forwarding company or service to locate your shipment.
We are not responsible for weather related damage or delays.
Incorrect Shipping Information
Orders are shipped to the delivery address as entered by the customer when the order is placed. Customers are responsible for providing the correct shipping address. If a package is returned due to an incorrect or incomplete shipping address provided by the customer, the customer, under our discretion, may be responsible for a return's processing fee of $1.50 as well the re-shipment cost equal to the cost of shipment for the order. If the package is returned and a refund is requested, then a refund excluding the shipping fee will be processed.
Pre-orders (if applicable)
We accept Pre-orders for products that have been sold out of stock. We clearly indicate on the top of our website as well as in the checkout process when we are out of inventory and are only accepting Pre-orders for a future ship date.
Due to unexpected surges in demand and to guarantee the supply, payments are immediately processed upon Pre-order placements to ensure the order is processed.
You may wish to cancel for a full refund at any time 24 hours prior to your Preorder ship date. Please email firstname.lastname@example.org for cancellations or for any shipment updates.